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F.A.Q.

Below are the answers to our Frequently Asked Questions.

HOW CAN I BUY A PRODUCT ?
All Group-shoes products may be purchased
  • on www.group-shoes.com
  • calling the phone number +39 045 6264433 (from Monday to Friday from 9:00 to 13:00 and 14:00 to 19:00)
  • or sending an e-mail to: servizioclienti@group-shoes.com
HOW MAY I PAY MY PURCHASE?
Your purchase may be paid by:
  • credit card
  • bank transfer
  • cash on delivery (valid for deliveries to Italy exclusively)
  • PayPal account
IS THE PAYMENT BY CREDIT CARD SAFE?
Yes, it is. Our financial partners' websites use a 128-bit encryption system to handle sensitive data safely.

The 128-bit SSL3 cryptographic technology protects the data transmission to Bank server and makes it inaccessible to a third party.

WHAT IS THE ESTIMATE DELIVERY TIME?
All items shown on Group-shoes website are available and ready to be shipped within 24/48 hours. All products paid by credit card, PayPal or COD are shipped immediately after the order is received (except for other specific cases). For payments made by bank transfer, the customer has to send the payment slip within three days, to let Le Follie Sop dispatch his/her order.
Generally, the products are delivered within 5 days from the order date depending on the terms of delivery chosen by the customer.
I HAVE CHANGED MY MIND. MAY I CANCEL MY ORDER?
Yes, you may. Contact our Customer Service sending an e-mail to servizioclienti@group-shoes.com or calling the number +39 045 6264433
HOW MUCH ARE FREIGHT CHARGES?
Shipping costs are calculated by our system automatically and are shown on the order confirmation page, before the customer is asked to complete the order procedure. Shipping costs depend on the terms of payment, the place of delivery, the weight, the number and the volume of the parcels (packets).
HOW IS MY PERSONAL DATA PROTECTED?
Le Group-shoes protects customers' personal data, according to the current regulations (L. 675/96 and D.Lgs no° 196 of 30 June 2003). Moreover, Group-shoes staff does not access the numbers of the credit cards used for online shopping, because the transactions are performed by a safe and external server.
TECHNICAL REQUIREMENTS TO USE OUR WEBSITE
To display Group-shoes web pages correctly, a browser supporting JavaScript and accepting cookies is necessary. For further instructions about cookie activation, visit http://www.google.com/cookies.html. If you experience display issues or you cannot place an order, please contact the Customer Service to servizioclienti@group-shoes.com or call the number +39 045 6264433.